Block delegation for a particualar scope

rishabhkata
Tera Contributor

‎03-31-2025 01:42 AM

In 'sys_user_delegate' table there are below checkboxes:

1. Approvals

2. Assignments

3. All Notifications

4. Meeting invitations

5. HR Approvals

6. HR Notifications

Whenever a user checks HR Approvals and HR Notifications in the record then only HR specific notifications and approvals should trigger to that user (I have already implemented this using Granular delegation), Now I want to block sending HR specific notifications and approvals whenever a user selects "Approvals" and "All Notifications". Can anyone help in implementing this?

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rishabhkata
Tera Contributor
In response to Dr Atul G- LNG

‎03-31-2025 02:55 AM

Hi @Dr Atul G- LNG,
Is there any way we can modify Delegation scripts to meet our requirements?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to rishabhkata

‎03-31-2025 02:57 AM

Hi @rishabhkata 

No, mate, I wouldn’t recommend that. You added your own checkbox, and if you find a solution, it will impact the whole platform, as delegation can also be used in ITSM. So, there's no way to go ahead with this, mate.

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