Business rule is not working in Release Management

Rashneet Gill
Tera Contributor

‎01-25-2024 02:05 AM

Hi,

I have raised one Release and under same Release i have created one Release Phase. Also i have created one business rule for release, i need to restrict the release state for closed complete. The requirement for that is Release is restricted for closed complete state before the Release phase is not closed.

 when i raised Release and tried to closed the release before closing the Release Phase it shows error message because business rule is run on that and state changed to closed complete , but when i again refresh the Release page then it back to Draft state.

 

I attached the snapshots for both the issues, Please help me on this.

Preview file
69 KB
Preview file
63 KB
0 Helpfuls
  • 246 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-25-2024 02:16 AM

Hi @Rashneet Gill 

 

I think this is expected behaviour of system. I am not coder but i also faced something similar in incident as well.

 

@Jaspal Singh any thoughts

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls