Calculating Time in Work in Progress and Closed State

[Sidhu9]

Hi Experts

I need to calculate to duration Between State when the incident is moved from Work in-progress state to a closed State.

[AndersBGS]

Hi @Sidhu9 ,

So what happen if below flow happens - what should the result be:

Work in progress: 1 hour

Pending 30 mins

Work in progress: 1 hour

resolved: 5 days

Closed

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best regards

Anders