Can I have a Assignment Group have their request locked down away from all other assignment groups?

Andrew Meza
Tera Expert

I am looking to create a HR group where they can handle employee investigations, and other sensitive information. However, I don't want other ITIL users (ex. service desk) to view these requests. I ideally, I want only HR staff and Admins to be able to look at these requests. All other group should get access denied. I am a beginner developer, so I am not a coding wizard. Any thoughts on how I should go about this?

1 ACCEPTED SOLUTION

AndersBGS
Tera Patron
Tera Patron

Hi @Andrew Meza ,

 

Look at the data filtration rule plugin from ServiceNow. This will mask the table records based on defined filtration rules. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Andrew Meza
Tera Expert

This worked great, I just needed to install the plug in!! ðŸ˜€