Can't able to view fields from list view

tulasi8
Tera Contributor

12 hours ago

Hi Community,

 

For one of the user, they can able to see the state and substate from form view in RITM table. But can't able to see in personalized list , list view . Can anyone help on this .

 

THANKS,

Tulasi

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8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron
In response to tulasi8

11 hours ago

@tulasi8 

then it means no issue

ask that user to clear instance cache using cache.do and then logout and login again

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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PrashantLearnIT
Tera Sage

12 hours ago

Hi @tulasi8 

 

Did you personalize your list to add the required state and substate fields like below: ?

 

PrashantLearnIT_0-1766053643808.png

This might help.

 

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tulasi8
Tera Contributor
In response to PrashantLearnIT

11 hours ago

@PrashantLearnIT 

when we have impersonated that user and checked, it's showing from list view . But he is saying he can't able to see . Please help on this 

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Gurpreet07
Mega Sage

12 hours ago

Hi, This usually happen if we have the module is redirecting to parent table in the module and user do not have access to the fields in the parent table (Task) but do have access to the child table (requested item). For example,  Module 'My Work' redirect you to task list but when each task then the for view of inherited class will be visible.

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