Can two user update the two different variable set simoulteniously before submit the request

[PravinBangadkar]

Hi Folks,

In ServiceNow, can two users update two different variable sets simultaneously before submitting the request on the Employee Center portal?

If anyone has any solution on it. Thank you in advanced!

Regards,

Pravin

[Ankur Bawiskar]

@PravinBangadkar 

out of the box this is not feasible.

there could be a hack to this

1) with User A ask that user to fill and click Save the Draft

2) when it's saved in Draft somehow try to update the user from User A to User B via script in this table "sc_cart_item". this table record has reference to "sc_cart" where the user info is saved so update that user

3) Ask user B to open the Draft from and he/she should see previous data and can fill variable set from their side

Then Submit with User B

Note: Remember the draft is saved only for some time. not sure how much but you can explore, within that timeframe User B has to view the draft and submit the item

Example: I changed the user from System Admin to Abel Tuter

Then Impersonated with Abel and saw the Draft version under My Requests and was able to submit

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@PravinBangadkar 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[PravinBangadkar]

Hi @Ankur Bawiskar , 

Thank you for the prompt rseponse. But the solution you given that will not fullfill my requirement beacuse by scripting i want to change user from "sc_cart" table but if any case user A want re-update that information in variable set then that can't be happend in this case beacuse now this cart with user B. 

Also, if user B check the information in first variable set and found some mistake on it then how User B can route to User A again beacuse first update set is readonly for User B.

Do you have any solution for it. Your help will be highly appriciated.

Regards,

Pravin

[Ankur Bawiskar]

@PravinBangadkar 

As I already informed this is not feasible OOTB but I suggested a hack

No other way

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @PravinBangadkar ,

ServiceNow catalog items are designed for a single user to fill out and submit. Simultaneous editing causes data conflicts.

Two users cannot simultaneously edit the same catalog item form in a single session.

Probable Solution:

1) Let one user submit the form with one set of variables-> set a review task with other set of variables where other person can update those.  

In that way , in a single record, two person can update the variable values