Can two user update the two different variable set simoulteniously before submit the request

[PravinBangadkar]

Hi Folks,

In ServiceNow, can two users update two different variable sets simultaneously before submitting the request on the Employee Center portal?

If anyone has any solution on it. Thank you in advanced!

Regards,

Pravin

[DB1]

Hi @PravinBangadkar 
Unfortunately there isn’t an out‑of‑the‑box way for multiple users to edit the same cart item simultaneously. To achieve your requirement, you need to break away from the single‑owner model:

1. Separate Cart Items per User
• Instead of one cart with multiple variable sets, create two cart items (one per user).
• Each cart item can have its own variable set, editable by its owner.
• You can then link both cart items to the same parent request (via a custom field or relationship).
2. Custom Shared Form / Table
• Build a custom table to hold the variable sets.
• Allow multiple users to edit records in that table (via ACLs).
• When the request is submitted, copy those values into the final request item.
• This bypasses the cart ownership limitation.
3. Delegated Requesting
• Use the Delegated Requester feature in ServiceNow (if enabled).
• This allows one user to request on behalf of another, but it still doesn’t give true simultaneous editing — it’s sequential.
4. Custom Portal Widget

• Build a Service Portal/Employee Center widget that renders both variable sets independently.
• Save the values into a custom staging table.
  
  Thanks,
  Bhavani Bharathi