Can we have one approval in request level and other approval in RITM level for same catalog

[Phanideepthi]

Hi All,

We are having a requirement where once the catalog is requested we need to have first level of approval in request form and once request is approved RITM needs to have a other approval. Is it possible to achieve?

Thanks

[Alp Utku]

What is the benefit of having approval on REQ and RITM? What are you trying to solve by this use case?

If you need two approvals, just collect them one after another on RITM level?

[jaheerhattiwale]

@Phanideepthi You can creating one workflow at request level and one at requested item level.

[Phanideepthi]

Hi @jaheerhattiwale,

Thanks for your reply.

No we only have one workflow on RITM level. We are working on server creation catalog and we have a variable "No.of Servers" with 5 options. If a user selects more than one server with same configuration we wanted to create RITM based on the servers selected. For that our management thinks that it will be a double work to the approvers to approve different RITM's when the variables are all same. So wanted to make sure before confirming on anything.

Thanks