Can we pass incident form value to sys popup on the caller field

[ramesh_r]

Hi All,

When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need to apply some logic.

[Tanushree Maiti]

OOB ,On incident form caller  is dependent on company ,when company is selected callers which are part of the company only displays when searched.

Also you can refer :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760508