Can we pass incident form value to sys popup on the caller field

[ramesh_r]

Hi All,

When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need to apply some logic.

[Tanushree Maiti]

OOB ,On incident form caller  is dependent on company ,when company is selected callers which are part of the company only displays when searched.

Also you can refer :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760508

[Ankur Bawiskar]

@ramesh_r 

what's your actual business requirement?

share that so that better approach can be given

[ramesh_r]

Hi    @Ankur Bawiskar @Tanushree Maiti 
The requirement is to display a field value dynamically based on the company selected in the pop-up list view on the caller field.
To achieve this, I am considering creating a new custom field in the sys_user table and making it a calculated field. When the popup opens, I plan to retrieve the company value from the popup URL, apply the required scripting logic, and display the result in the calculated field.

Note: currently the caller field does not depend on the company field. if its depending I can see the company sys id in the puo URL.  but its not depening but still i want the company value should pass the popp url

[Ankur Bawiskar]

@ramesh_r 

but why to display a value dynamically on the fly just while selecting the caller via popup?

Not a good idea

Caller field on INC is dependent on company OOTB on incident form