Can we pass incident form value to sys popup on the caller field

[ramesh_r]

Hi All,

When I click on the Caller field, a popup window opens showing all user records. In that popup URL, is it possible to add additional parameters using values from the Incident form (for example, the Company field)? Based on that value, I need to apply some logic.

[ramesh_r]

@Ankur Bawiskar 
We have removed the OOB dependency of the Company field on the Caller field, as there is a separate reference qualifier running on the Caller field. However, we still need to implement this enhancement. To achieve this, I want to pass the Company field value to the popup URL.

[Ankur Bawiskar]

@ramesh_r 

so whenever caller lookup is clicked why you want to change the value?

not a good idea

UI policy or client script doesn't run on sys_popup view

You can't pass anything when that lookup is clicked as it's OOTB behavior

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[Ankur Bawiskar]

@ramesh_r 

Hope you are doing good.

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