Catelog Item Request Approve flow cannot be triggerred

ShuangChang
Tera Contributor

Hi All,
I' facing a problem, I created a catalog item and flow designer as below.

But the flow can not be triggered when request created from portal.
I know that there is a business rule named [Start FlowDesigner Flow] exists, and the request item stage need to be 'request_approved'.( we are not allowed to change this business rule)

The request item ticket status is waiting for approval. 
What else can I do to trigger the flow? 

ShuangChang_0-1740648956512.pngShuangChang_1-1740648962714.png

 

10 REPLIES 10

ShuangChang
Tera Contributor

Thanks very much, I will reset my instance and confirm this once more!