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Change approvals are not getting attached

divyanaraya
Tera Contributor

Hi ,

 

We have custom workflow created for change module. Post upgrade from Washington to Yokohama, our approvals are not working. Records are not getting created into approvals. Please suggest.

 

Regards,

Divya

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@divyanaraya 

did you compare the workflows?

any error?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Dr Atul - LNG
Tera Patron

Hi @divyanaraya 

 

Is this issue in dev or all instance? Did you check is any skip record which creating issue here?

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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rickburke
Mega Guru

Has anyone solved this yet?  The workflows are just simply not starting at all even though the conditions are met.  This is happening in all instances.