Change Request Auto Cancelled
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09-20-2024 08:11 AM
Hi there,
I have some Change Requests which is being Auto-Cancelled, but, when I've checked there is no other approval triggered.
This is the message:
Auto-Cancelled: The Planned Start Time has passed and was not approved by the System Owner or Manager
Anyone has any idea on this?
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Change Management
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09-20-2024 09:47 AM
Look like some flow is running in backend? Are these system generated changes?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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09-20-2024 10:02 AM
Hi AG, thanks for the response.
No they are not system generated. And they are using the "Change Request - Normal" Workflow.
I've checked Workflow hisotry and the 2nd approval wasn't even triggered.
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09-20-2024 11:48 AM
Hi @Andre Tella
In this case tough to find out the reason for this, you can log a Now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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