Change Request Auto Cancelled

Andre Tella
Tera Contributor

‎09-20-2024 08:11 AM

Hi there, 

I have some Change Requests which is being Auto-Cancelled, but, when I've checked there is no other approval triggered.

This is the message:
Auto-Cancelled: The Planned Start Time has passed and was not approved by the System Owner or Manager

Anyone has any idea on this?

 

Labels:
0 Helpfuls
  • 469 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-20-2024 09:47 AM

Look like some flow is running in backend? Are these system generated changes?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Andre Tella
Tera Contributor
In response to Dr Atul G- LNG

‎09-20-2024 10:02 AM

Hi AG, thanks for the response.

No they are not system generated. And they are using the "Change Request - Normal" Workflow.


I've checked Workflow hisotry and the 2nd approval wasn't even triggered.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Andre Tella

‎09-20-2024 11:48 AM

Hi @Andre Tella 

 

In this case tough to find out the reason for this, you can log a Now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls