Change Request shows Review state highlighted when creating a new record

[maliksneha9]

Hi Community,

I am facing an issue while creating a new Change Request in ServiceNow.

When I click New to create a Change Request, the state model checklist at the top of the form highlights the Review stage in green. However, after I submit the record, the Change Request correctly moves to the New state.

So the behavior is:

• While creating the record → Review stage is highlighted

• After submitting the record → State changes to New

We are currently using Change Models and the Change Model API (ChangeModelChgReqAPI) for state management.

From my understanding, the initial state should be New, so the checklist should highlight New when the form is opened.

I have attached a screenshot of the issue too.

Has anyone encountered a similar issue when using Change Models?

Any guidance would be appreciated.

Thanks in advance!

[AnirudhKumar]

You probably have a preset on the standard chg model configuration.

Remove that state preset and it should work normally