Change Request shows Review state highlighted when creating a new record

maliksneha9
Mega Sage

3 weeks ago

Hi Community,

I am facing an issue while creating a new Change Request in ServiceNow.

When I click New to create a Change Request, the state model checklist at the top of the form highlights the Review stage in green. However, after I submit the record, the Change Request correctly moves to the New state.

So the behavior is:

  • While creating the record → Review stage is highlighted

  • After submitting the record → State changes to New

We are currently using Change Models and the Change Model API (ChangeModelChgReqAPI) for state management.

From my understanding, the initial state should be New, so the checklist should highlight New when the form is opened.

 

I have attached a screenshot of the issue too.

 

Has anyone encountered a similar issue when using Change Models?

 

Any guidance would be appreciated.

 

Thanks in advance!

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Dinesh_Now
Tera Guru

3 weeks ago

Hello @maliksneha9 .

As @Tanushree Maiti  already responed the correct answer, 

but i want to share some article from my end if that can help u as well. have  a look.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0966796
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1006259#:~:text=Workaround,in....

https://www.servicenow.com/community/itsm-forum/move-change-request-state-from-review-back-to-assess...:

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.

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