Changing Banner background Color

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06-23-2025 05:24 AM
Just did a clone down from Prod to Test instance and the banner colors on the Test instance changed to the Prod instance.
I changed the sys properties Basic Configuration UI16 and the CSS files, but nothing is changing.
Is there a step I am missing. I only clone down sporadically so I'm sure this has happened before but can't locate the directions on how to change them.
Would very much like the banner background color to be different like it is in Dev instance now so I can easily identify which instance I am in.
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06-23-2025 05:30 AM
Hi @terrieb
Is the production instance using a custom theme or just the OOTB (Out of the Box) colors?
If it’s using a custom theme, then you’ll need to apply the same theme in UAT to ensure it overrides the default settings.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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06-23-2025 05:37 AM
I want Test to be different than Prod, not the same as it is now
Outside of the logo, yes, we are using the OOTB colors.
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06-23-2025 05:39 AM
Hi @terrieb
So once the clone has completed you can go to UI Properties and make the necessary changes.
Just a reminder: sometimes there can be caching issues, and the property changes may not reflect immediately.
In that case, try running cache.do
to clear the cache.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-23-2025 06:00 AM