Changing Banner background Color

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06-23-2025 05:24 AM
Just did a clone down from Prod to Test instance and the banner colors on the Test instance changed to the Prod instance.
I changed the sys properties Basic Configuration UI16 and the CSS files, but nothing is changing.
Is there a step I am missing. I only clone down sporadically so I'm sure this has happened before but can't locate the directions on how to change them.
Would very much like the banner background color to be different like it is in Dev instance now so I can easily identify which instance I am in.
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06-23-2025 06:06 AM
It looks like a cache issue.
Try updating and saving the property again, then check if the changes reflect.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-23-2025 06:11 AM
I did the clear cache on both the browser and within service now instance. Nothing has changed. I also tried logging in using a different brower (IE versus Chrome) and nothing changed...
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06-23-2025 07:59 AM
HI @terrieb
Log a Now Support case then.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-23-2025 05:34 AM
did you compare the test against DEV instance and make the changes accordingly?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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06-23-2025 05:36 AM
Yes. The colors in DEV are different and haven't changed.
The colors in TEST were different but changed to the colors from Prod post clone down.
Need to change it to distinguish between the two instances (Test/Prod)