CMDB in Service Operations Workspace showing only limited CI categories – how are these determined?

[RitheshB]

Hi everyone,

In Service Operations Workspace CMDB, I only see categories like Applications, Servers, Databases, Devices, etc., instead of all CI classes in our CMDB.

On what basis are these categories displayed? Is it based on the CMDB class hierarchy, taxonomy, or workspace configuration? Also, can this be configured, and where in ServiceNow can we check or modify it?

Thanks!

[An Le]

Hi @RitheshB ,

That is OOTB UX list category for SOW Workspace, and yes you can modify it.

This is the place where you can modify the list: https://[  instane URL].com/nav_to.do?uri=sys_ux_list_category.do?sys_id=b895f74d533330105264ddeeff7b12d4

Kind regards,