Hi,
I have a requirement like to get the duration of incident goes from open to pending and open to closed.
For this scenario1 is to get the duration of an incident goes from open to Pending .For this I created a metric definition and after that I created a DB view also and Report was created on DB view it is working fine.
Scenario 2 ,Now I need to add one more duration i.e. open to closed duration for this also I created another metric but here my query was how to like the second metric to the above DB view which was already created.
Is there a way to achieve this requirement.
Please help on this .
Thanks In Advance.
