Conflict Analysis tab not displaying button to manually run conflict check

simonellis
Tera Contributor

2 hours ago

simonellis_0-1776049478224.png

the Conflict Analysis TAB is not displaying the button to manually run a conflict check. In our lower environments it is their. However I can't workout why it's not showing.  UI Actions are the same in this and lower environments. Any idea what else could be causing it to not be visibile.

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2 REPLIES 2

Tanushree Maiti
Kilo Patron

an hour ago

Hi @simonellis ,

 

Refer : KB0815565 'Check Conflict' UI Action is not working .

 

OOB , "Check Conflict" UI action is inactive in OOB instance and not recommended to be used.

 

I guess - It could be the case that during upgrade - skip level activity, in lower instance , you have ignored OOB feature and kept the existing configuration.

But in Prod, during skip level , you have changed  the component to base system(OOB).

 

Check the UI action with sys_id in lower instance and check who has updated it in prod.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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simonellis
Tera Contributor

46m ago

I'll have a look into this and get back to you.

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