Copy Change Request attributes

gianluca5
Giga Contributor

Hello, everyone,
I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you!

 

As a change requester, I want certain fields and related lists copied to the new change request when using "Copy Change" functionality.

 

1. Add The following field to be copied when a new change is created using "Copy Change" functionality:

 

Implementation plan

 

 2. Add The following field to be copied when a change task is copied:

 

Type (change_task_type).

8 REPLIES 8

Hi Alberto, it helped me to finish the simulator task! Thanks for the screenshots and short cuts to the applications.

Hi Alberto, it helped me to finish the simulator task! Thanks for the screenshots and short cuts to the applications.

BrandC
Tera Contributor

BrandB_0-1676559258146.png

You have to add business_service .

Brandi Chandler

Artur Schulz
Tera Contributor