Copy Change request number
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07-23-2024 08:42 PM
I want to capture the change number from which the change is copied from using the Copy Change. I tried to do this:
but this captures the first change that is captured to all the ones. Say I do a copy change from A, B will have it as Copied from. If I copy another one from B it has A too but I want to show B. How can I accomplish this? Also this seems to be working for changes going forward is there a way to implement this on existing ones too?

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07-23-2024 08:50 PM
Hi there,
Is updating this system property perhaps already sufficient for you?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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07-23-2024 08:53 PM
I tried this but the first number is getting copied to all the subsequent copies though.

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07-23-2024 08:51 PM
Regarding:
"Also this seems to be working for changes going forward is there a way to implement this on existing ones too?"
No there's nothing for this. For something like this you would need to write a fix script for example, to one-time to a update to certain fields or work notes.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field