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Copy Change request number

samadam
Kilo Sage

I want to capture the change number from which the change is copied from using the Copy Change. I tried to do this:

https://www.servicenow.com/community/itom-forum/adding-a-reference-to-original-change-number-when-us...

 

but this captures the first change that is captured to all the ones. Say I do a copy change from A, B will have it as Copied from. If I copy another one from B it has A too but I want to show B. How can I accomplish this? Also this seems to be working for changes going forward is there a way to implement this on existing ones too?

3 REPLIES 3

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Is updating this system property perhaps already sufficient for you?

MarkRoethof_0-1721793020572.png

 

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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I tried this but the first number is getting copied to all the subsequent copies though.

Mark Roethof
Tera Patron
Tera Patron

Regarding:

"Also this seems to be working for changes going forward is there a way to implement this on existing ones too?"

 

No there's nothing for this. For something like this you would need to write a fix script for example, to one-time to a update to certain fields or work notes.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn