Create a change request through Script

[Reena Kumari2]

Hi Team,

My requirement is to create all 3 types of change through background script. Please advice on this.

Thanks&Regards

Reena Kumari

[RaghavSh · Accepted solution]

I got the issue, chg_model value was missing, try below:

Emergency:

var chg = new GlideRecord('change_request');
chg.initialize();
chg.type = 'emergency'; // replace if you want to create another tupe of change;
chg.short_description = "test"; // replace for any other short desc;
chg.chg_model='62d10fa1c303101035ae3f52c1d3aec1';
chg.insert(); 

Standard:

var chg = new GlideRecord('change_request');
chg.initialize();
chg.type = 'standard'; // replace if you want to create another tupe of change;
chg.short_description = "test"; // replace for any other short desc;
chg.chg_model='e55d0bfec343101035ae3f52c1d3ae49';
chg.insert();

Please mark the answer correct/helpful accordingly.

[Reena Kumari2]

Hi Raghav,

Is there any way to create standard and emergency change request without models. As we are not using models in our project.

Thanks

Reena Kumari

[RaghavSh]

Model is required because, when I tried without models, it did not work

[SHAIKZAHIDP]

chg.chg_model='62d10fa1c303101035ae3f52c1d3aec1';
chg.chg_model='e55d0bfec343101035ae3f52c1d3ae49';

what is the value you are assigning to chg_model, from where you got this value ?