Create and launch assessment from ui action

rohitservicenow · ‎09-08-2020

Hi, We have a requirement from L2 teams where they want to have the possibility to share the feedback with L1 teams when the tickets are passed to L2 without the proper checks.

To achieve above, I am thinking to make use of assessments, but have difficulty creating an launching the assessment instance from ui action. Want to launch assessment instance in an ui page/new window so the users don't need to navigate to another page. Following is the script, I am using. It is creating the assessment instance, but not launching.

Please advise if any errors/corrections.

IF you think of another solution, please share it.

_______________________________________________________________-

var location;
var typeSysID = 'd898867a2f0750103b9f57892799b668'; //The sys_id of an "Assessment Metric Type" record (asmt_metric_type)
var createAssessmentOutput = (new SNC.AssessmentCreation()).createAssessments(typeSysID, "", gs.getUserID());
var assessmentDetailsArray = createAssessmentOutput.split(',');
var assessmentInstanceSysId = assessmentDetailsArray[0];
if (assessmentDetailsArray.length >= 3) {
var grAsmtInstance = new GlideRecord('asmt_assessment_instance');
if (grAsmtInstance.get(assessmentInstanceSysId)) {
grAsmtInstance.trigger_table = current.getTableName();
grAsmtInstance.trigger_id = current.getValue('sys_id');
grAsmtInstance.update();

location = 'assessment_take2.do?sysparm_assessable_sysid=' + grAsmtInstance.sys_id.toString() + '&sysparm_assessable_type=' + grAsmtInstance.metric_type.toString();

}
} else {
throw 'Could not create new Survey: not found';
}
} else {
throw 'Could not create new Survey:' + createAssessmentOutput;
}
window.open(location, "Feedback", "width=600,height=500,toolbar=yes,scrollbars=yes");

_____________________________________________________________

Thank you.

Willem · ‎09-08-2020

You mixed client and server side code. Use a Script include to handle the server side code and set the UI Action to Client like so:

And fill Onclick

UI Action script:

function onClick() {
    var ga = new GlideAjax('global.customSurveyUtil');
    ga.addParam('sysparm_name', 'createSurvey');
    ga.addParam('sysparm_tablename', g_form.getTableName());
    ga.addParam('sysparm_sysid', g_form.getUniqueValue());
    ga.getXML(ajaxResponse);
    function ajaxResponse(serverResponse) {
        var answer = serverResponse.responseXML.documentElement.getAttribute("answer");
        //window.open(answer, "Feedback", "width=600,height=500,toolbar=yes,scrollbars=yes");
        g_navigation.openPopup(answer);
    }

}

If g_navigation is not to your liking try the window.open.

Then create a script include. Set to Client collable:

var customSurveyUtil = Class.create();
customSurveyUtil.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    createSurvey: function () {
        var typeSysID = 'd898867a2f0750103b9f57892799b668'; //The sys_id of an "Assessment Metric Type" record (asmt_metric_type)
        var createAssessmentOutput = (new SNC.AssessmentCreation()).createAssessments(typeSysID, "", gs.getUserID());
        var assessmentDetailsArray = createAssessmentOutput.split(',');
        var assessmentInstanceSysId = assessmentDetailsArray[0];
        var grAsmtInstance = new GlideRecord('asmt_assessment_instance');
        if (grAsmtInstance.get(assessmentInstanceSysId)) {
            grAsmtInstance.trigger_table = this.getParameter('sysparm_tablename');
            grAsmtInstance.trigger_id = this.getParameter('sysparm_sysid');
            grAsmtInstance.update();
            return 'assessment_take2.do?sysparm_assessable_sysid=' + grAsmtInstance.sys_id.toString() + '&sysparm_assessable_type=' + grAsmtInstance.metric_type.toString();
        }
    },

    type: 'customSurveyUtil'
});

Let me know if this works

View solution in original post

conanlloyd · ‎12-05-2022

Did you figure this out? I ask because I'm having the same issue where it is creating for all records

avanishah · ‎07-29-2025

Edit the code as below and it will work:

var triggerSysId = this.getParameter('sysparm_sysid');

var createAssessmentOutput = (new SNC.AssessmentCreation()).createAssessments(typeSysID, triggerSysId, gs.getUserID());

Community Alums · ‎06-11-2024

I am facing the same issue any one have any solution to implement this?

Nisha Kumari2 · ‎08-08-2024

Hi @Willem ,

I tried this script and it is working but it is generating assessment record for all the records that is present in the table and not for the Specific one from which it is triggered via UI Action.

Please suggest solution how to trigger for specific records from which the assessment is opening.

Thanks,

Nisha Kumari

Willem · ‎09-10-2020

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,

Willem