Create and launch assessment from ui action

rohitservicenow · ‎09-08-2020

Hi, We have a requirement from L2 teams where they want to have the possibility to share the feedback with L1 teams when the tickets are passed to L2 without the proper checks.

To achieve above, I am thinking to make use of assessments, but have difficulty creating an launching the assessment instance from ui action. Want to launch assessment instance in an ui page/new window so the users don't need to navigate to another page. Following is the script, I am using. It is creating the assessment instance, but not launching.

Please advise if any errors/corrections.

IF you think of another solution, please share it.

_______________________________________________________________-

var location;
var typeSysID = 'd898867a2f0750103b9f57892799b668'; //The sys_id of an "Assessment Metric Type" record (asmt_metric_type)
var createAssessmentOutput = (new SNC.AssessmentCreation()).createAssessments(typeSysID, "", gs.getUserID());
var assessmentDetailsArray = createAssessmentOutput.split(',');
var assessmentInstanceSysId = assessmentDetailsArray[0];
if (assessmentDetailsArray.length >= 3) {
var grAsmtInstance = new GlideRecord('asmt_assessment_instance');
if (grAsmtInstance.get(assessmentInstanceSysId)) {
grAsmtInstance.trigger_table = current.getTableName();
grAsmtInstance.trigger_id = current.getValue('sys_id');
grAsmtInstance.update();

location = 'assessment_take2.do?sysparm_assessable_sysid=' + grAsmtInstance.sys_id.toString() + '&sysparm_assessable_type=' + grAsmtInstance.metric_type.toString();

}
} else {
throw 'Could not create new Survey: not found';
}
} else {
throw 'Could not create new Survey:' + createAssessmentOutput;
}
window.open(location, "Feedback", "width=600,height=500,toolbar=yes,scrollbars=yes");

_____________________________________________________________

Thank you.

Willem · ‎09-08-2020

You mixed client and server side code. Use a Script include to handle the server side code and set the UI Action to Client like so:

And fill Onclick

UI Action script:

function onClick() {
    var ga = new GlideAjax('global.customSurveyUtil');
    ga.addParam('sysparm_name', 'createSurvey');
    ga.addParam('sysparm_tablename', g_form.getTableName());
    ga.addParam('sysparm_sysid', g_form.getUniqueValue());
    ga.getXML(ajaxResponse);
    function ajaxResponse(serverResponse) {
        var answer = serverResponse.responseXML.documentElement.getAttribute("answer");
        //window.open(answer, "Feedback", "width=600,height=500,toolbar=yes,scrollbars=yes");
        g_navigation.openPopup(answer);
    }

}

If g_navigation is not to your liking try the window.open.

Then create a script include. Set to Client collable:

var customSurveyUtil = Class.create();
customSurveyUtil.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    createSurvey: function () {
        var typeSysID = 'd898867a2f0750103b9f57892799b668'; //The sys_id of an "Assessment Metric Type" record (asmt_metric_type)
        var createAssessmentOutput = (new SNC.AssessmentCreation()).createAssessments(typeSysID, "", gs.getUserID());
        var assessmentDetailsArray = createAssessmentOutput.split(',');
        var assessmentInstanceSysId = assessmentDetailsArray[0];
        var grAsmtInstance = new GlideRecord('asmt_assessment_instance');
        if (grAsmtInstance.get(assessmentInstanceSysId)) {
            grAsmtInstance.trigger_table = this.getParameter('sysparm_tablename');
            grAsmtInstance.trigger_id = this.getParameter('sysparm_sysid');
            grAsmtInstance.update();
            return 'assessment_take2.do?sysparm_assessable_sysid=' + grAsmtInstance.sys_id.toString() + '&sysparm_assessable_type=' + grAsmtInstance.metric_type.toString();
        }
    },

    type: 'customSurveyUtil'
});

Let me know if this works

View solution in original post

Cindy Sim · ‎04-26-2023

Hi Willem,

I was able to generate the custom assessment. Thank you for that. Could you also may be suggest to add functionality :

Clicking the assessment that has been submitted prompts submitter with yes/no pop up question: 'You have already completed assessment. Would you like to edit your existing assessment?'

cheedallasn · ‎08-18-2025

Hi
Can you provide the client script code to work in workspace of this ui action button