Creating service request using Workato integration

[Yair Israel]

Hi all,

I'm trying to create a ritm using intgration with Workato.

Was able to create the ritm with the require item and workflow, but the variables are missing.
Is anyone knows how can I call the variables or any experience using Workato?

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0993358 for more information.

[Community Alums]

Can I ask how this was resolved? I attempt to view the KB but don't seem to have access. Thank you

[eyal abu hamad]

hello, may I ask how did you do this.
I need Workato to create request item with the variables same as you but I don't know how to start

[Community Alums]

Hi Eyal,

Within the workato recipie, we selected to use custom actions:

You first have to add the RITM to the Cart:

Define Vars in the function call to map to variables

Method: POST

Path: /api/sn_sc/servicecatalog/items/<CATALOGUE ITEM SYS ID HERE>/add_to_cart

Request Type: JSON Request body

Response Type: JSON Response
You then define the variables within the input section, we defined as follows:
(Note Name must match Name as defined on the var in SN, and Label must match "Question")

[
  {
    "name": "variables",
    "type": "object",
    "optional": false,
    "properties": [
      {
        "name": "var1",
        "type": "string",
        "optional": false,
        "control_type": "text",
        "label": "Var 1"
      },
      {
        "name": "var2",
        "type": "string",
        "optional": false,
        "control_type": "text",
        "label": "Var 2"
      },
      {
        "name": "var3",
        "type": "string",
        "optional": false,
        "control_type": "text",
        "label": "Var 3"
      }
    ],
    "label": "Variables"
  },
  {
    "name": "sysparm_quantity",
    "type": "string",
    "optional": false,
    "control_type": "text",
    "label": "Sysparm quantity"
  }
]

Under Output this is where you map your SN vars to Workato Vars

From here you then need to Check out the cart with another custom action:

Method: POST

Path: /api/sn_sc/servicecatalog/cart/checkout

Request Type: JSON Request body

Response Type: JSON Response

Define the Response Body:

[
  {
    "properties": [
      {
        "control_type": "text",
        "label": "Request number",
        "type": "string",
        "name": "request_number"
      },
      {
        "control_type": "text",
        "label": "Request ID",
        "type": "string",
        "name": "request_id"
      }
    ],
    "label": "Result",
    "type": "object",
    "name": "result"
  }
]