Custom Email Notification

[ShivangiC]

Hello, 

Custom email notification in ServiceNow with approve, reject and return claim buttons. The state of current record in Approval table must automatically change to Approved or Rejected on basis of button clicked in email. Currently, OOTB notification show an email to send when Approve and reject link is clicked but I want direct State to be changed when these buttons are clicked, without any need of email to be sent. How to achieve it?

[Ankur Bawiskar]

@ShivangiC 

check this link and see if this works, with this user need not reply and need not login to the instance

How to Embed ServiceNow Surveys in Outlook | GSI

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@ShivangiC 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@ShivangiC 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ShivangiC]

No, I don't need what you posted.

[Ankur Bawiskar]

@ShivangiC 

the link I shared has approach in case user doesn't wish to reply and doesn't wish to login.

what approach did you try in that case?