Decision tables with "Step based request fulfillment" in Catalog Builder
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03-19-2025 12:24 PM - edited 03-19-2025 10:30 PM
Background:
We are building up Catalog Items using "Step based request fulfillment" in Catalog Builder. We have now reached a point where we have some custom approvals. For example:
- If company for requesting user is <A> approval should go to user <1>
- If company for requesting user is <B> approval should go to user <2> and <3>
- For everything else approval should go to user <4>
I'm looking into "Decision tables" and I've created the logic there - BUT I don't see a way to use my decision table in the "Step based request fulfillment" in Catalog Builder.
Question:
Can this be done?
I haven't found anything in the docs or on the community about this.
What is the approach otherwise for non standard approval if we want to use Catalog Builder with dynamic approvals?
ping: @Lisa Holenstein maybe you have some input to this question?
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Request Management
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Service Catalog
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6 hours ago
Hi @antoniobald !
Sorry no. I never found a solution to this since Step based is so simple. Maybe in the future Sn will have this option but not now.
