Discuss and Follow button on the Incident and Change Request

Juan Ospina
Tera Contributor

‎10-16-2023 06:27 PM

I noticed a Discuss and Follow button on the Incident and Change Request banner of the form after upgrading to Vancouver. Questions:  Is this a new feature of Vancouver? What is the functionality of these buttons? Could someone point me to the documentation for these features?  

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Harish KM
Kilo Patron
Kilo Patron

‎10-16-2023 08:10 PM

Hi @Juan Ospina Here are the docs below. this features are there from Utah release

Follow button:

https://docs.servicenow.com/bundle/utah-platform-user-interface/page/get-started/servicenow-overview...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0728542

 

Discuss button:

Discuss button is newly added as part of Utah release. It work to start a chat with user with in ServiceNow. It is SN internal chat messenger

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213249

Regards
Harish
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RMiller19
Tera Contributor

‎12-07-2023 11:20 AM

My group needs more information on the "Follow" feature, in their older view they were able to see a list of incidents they follow, now it seems it only shows up when there is an update, if that.  They know how it works in prior versions and liked it, now with the changes in Vancouver it doesn't seem as functional.

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