Dom manupaulation

[SravyaA]

Hello All,

We have one catalog client script which uses dom manipulation.

function onSubmit() {

    //var checkValueOfField = g_form.getValue('u_select_user_profile');

    // check CT or ITP access is contained within the variable

    //if (checkValueOfField.indexOf('d03dd507db1d3f40034de0a1ca96196c')>=0 || checkValueOfField.indexOf('1a3dd507db1d3f40034de0a1ca96199e')>=0){

    //run attachment check

    if (g_form.getValue('type_request') == "inquiry") {

        if ((this.document.getElementsByClassName('get-attachment').length == 0)) {

            // no attachment uploaded, we alert user and dont submit request

            alert('Attachment (screenshot of error) is mandatory for incident submission.');

            return false;

        }

    }

}

It is not working as excepted. We  identified that Dom manipulation is not working on current ServiceNow version .
:

Based on the below link:

https://www.servicenow.com/community/developer-blog/isolate-script-in-london/ba-p/2275821

We made isolated script to false and created the property which mentioned in the article but the issue remains same. 

Please do need full help.

Regards,

sravya.A

[Chaitanya ILCR]

Hi @SravyaA ,

try this out with isolate script =false

function onSubmit() {

    //var checkValueOfField = g_form.getValue('u_select_user_profile');

    // check CT or ITP access is contained within the variable
    //if (checkValueOfField.indexOf('d03dd507db1d3f40034de0a1ca96196c')>=0 || checkValueOfField.indexOf('1a3dd507db1d3f40034de0a1ca96199e')>=0){


    //run attachment check
    if (g_form.getValue('type_request') == "inquiry") {

        if ((document.getElementsByClassName('get-attachment').length == 0)) {

            // no attachment uploaded, we alert user and dont submit request

            alert('Attachment (screenshot of error) is mandatory for incident submission.');

            return false;


        }
    }
}

  Regards,

Chaitanya

[SravyaA]

We tried but no use

same error

[Simon Christens]

Try check "Isolate script"

From Docs;

Isolate script

New client scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype, and the window object are also disabled. To disable this on a per-script basis, configure this form and select the Isolate script check box. To disable this feature for all new globally-scoped client-side scripts set the system property glide.script.block.client.globals to false.

[SravyaA]

We tried to check the isolate script check box .it shows the same error as above mentioned.