Each event is processed multiple times and sending/receiving duplicate emails.

krishnakamal423
Tera Contributor

I have this strange issue. 

 

I created an event using gs.eventqueue() to send an email to a user. Event is fired only once, but email is triggered multiple times on the name of same event (same sys_id too). How come one event processed multiple times by the event processor. ServiceNow events processing queue messed up and executing each event multiple times randomly.  Please help if you know anything about it. 

1 REPLY 1

Ivan Betev
Mega Sage
Mega Sage

Hello there,

 

is this happening with every notification you have in the system or only with specific ones? How do you trigger an event? Business Rule?

 

Regards, Ivan