Email Parsing -Based on subject content

Manohararuna
Tera Contributor

3 weeks ago

Hell Everyone,

I have the problem in email parsing .

as per the below image record is not getting update after finding the incident existing

Manohararuna_0-1764145028078.png

Manohararuna_1-1764145048309.png

 

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2 REPLIES 2

soumyadeep10
Tera Guru

3 weeks ago

Hi @Manohararuna ,

Can you expand the 'Associate record to email' part and give screenshot. I need to see the email configuration you have done to attach the sys_id of the incident record

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Manohararuna
Tera Contributor
In response to soumyadeep10

3 weeks ago

Hi Soumya,

Thanks for the respond,

Below i have attached teh screen short related to Associate record to email in that First one- Trigger Inbound Emial>Email Record

Lokkup Record>Incident Record

Manohararuna_0-1764155017949.png

 

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