Email Parsing -Based on subject content

[Manohararuna]

Hell Everyone,

I have the problem in email parsing .

as per the below image record is not getting update after finding the incident existing

[soumyadeep10]

Hi @Manohararuna ,

Can you expand the 'Associate record to email' part and give screenshot. I need to see the email configuration you have done to attach the sys_id of the incident record

[Manohararuna]

Hi Soumya,

Thanks for the respond,

Below i have attached teh screen short related to Associate record to email in that First one- Trigger Inbound Emial>Email Record

Lokkup Record>Incident Record