Enforce custom standard change model for standard changes proposed via template.

ed475
Tera Expert

Hi,

 

I have a new standard change model. I want to ensure all proposed standard changes use this new standard model. currently any approved propositions will use the OOB Standard Model.

I can force the model to be specified on the template, and set the default value using standard change properties. However, I cannot stop the user changing the value of this field when submitting the template.

 

Is there any way that I can either lock the model on the template proposal, or to ensure that all standard changes are created with the required standard change models.

 

3 REPLIES 3

Dean4
ServiceNow Employee
ServiceNow Employee

Did you ever find an answer to this queston?

I did not. I'm not aware of a tooling approach that can resolve it. It has to become a process issue, and standard change template approvers will need to ensure the correct model is selected before approving.

Dean4
ServiceNow Employee
ServiceNow Employee

Thanks for the quick reply.  I'll raise it internally to our product team!