Error on Workflow while proposing standard Change template

[anupamg]

Hi

When we submit proposal for new Standard Change request and request is approved.

It pops up the message twice as ;

Info Message

At least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approving request, the stages of requested item won't be updated.

Info Message

At least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approving request, the stages of requested item won't be updated.

Info Message

Approved Standard Change Proposal: STDCHG-----

Is their any way we can suppress this message or could define workflow in the record producer on 'Propose a new Standard Change Template' ?

Thanks

Anupam

[Mahendra RC]

Hello @anupamg 

I believe if you don't have any specific requirement then you can attach the OOB DEFAULT execution plan on Propose a new Standard Change Template record producer. Else if you have any specific requirement to follow some process then you can create a workflow or I would suggest to create a flow designer recommended by ServiceNow.

It is difficult to explain you on how you can create a workflow or flow designer in this question.

You can refer the below link for creating flow: Create Flow && Create Workflow

If my answer helped you in any way then please do mark it as helpful. If it answered your question then please mark it correct and helpful. This will help others with similar issue to find the correct answer.

Thanks

[anupamg]

Thanks Mahendra

My question is where do we attach the OOB DEFAULT execution plan or custom Flow on the template - Propose a new Standard Change Template record producer ? I do not see that tab on the Record Producer

Anupam

[Mahendra RC]

Hello @anupamg 

You can include the below highlighted fields on the list view and update it:

If my answer helped you in any way then please do mark it as helpful. If it answered your question then please mark it correct and helpful. This will help others with similar issue to find the correct answer.

Thanks

[Fathima6]

But I can't find Execution plan in the Propose a new Standard Change Template record producer , how to create that or how to exclude this Propose a new Standard Change Template record producer  from BR "Message if all flows empty"