Error on Workflow while proposing standard Change template

[anupamg]

Hi

When we submit proposal for new Standard Change request and request is approved.

It pops up the message twice as ;

Info Message

At least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approving request, the stages of requested item won't be updated.

Info Message

At least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approving request, the stages of requested item won't be updated.

Info Message

Approved Standard Change Proposal: STDCHG-----

Is their any way we can suppress this message or could define workflow in the record producer on 'Propose a new Standard Change Template' ?

Thanks

Anupam

[Nolan3]

I am having this issue as well.  I did track down that the BR that is displaying the message is "Message if all flows empty"

I don't see that this recently updated so trying to figure out best way to proceed to stop my users from getting this message.  

Note we don't use standard change template frequently so issue could have been around a while.  

Steps I could do but not sure what other issues it may cause.

1.  Comment out the message in the business rule.

2.  Enable the default execution plan as indicated in this KB article.  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0952482

Any thoughts?