Export limit for xlsx. and csv

[sharley]

Export limit is 50K and total number of records present is only 29K. but when we export, we can only export upto 13K or 9K. does anyone know how to troubleshoot or why this is happening?

[Dr Atul - LNG]

Hi @sharley 

Can you try the same with .csv instead of excel.

[sharley]

Hi @Dr Atul - LNG,

yes, same number of records in both xlsx and csv formats.

Thank you for replying.

[Dr Atul - LNG]

Hi @sharley 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538458

[Ankur Bawiskar]

@sharley 

it all depends on what's configured here. please check in your instance what's configured

If my response helped please mark it correct and close the thread so that it benefits future readers.