Export limit for xlsx. and csv

sharley
Tera Contributor

‎12-26-2024 04:13 AM

Export limit is 50K and total number of records present is only 29K. but when we export, we can only export upto 13K or 9K. does anyone know how to troubleshoot or why this is happening?

0 Helpfuls
  • 958 Views
8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-26-2024 04:17 AM

Hi @sharley 

 

Can you try the same with .csv instead of excel.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

sharley
Tera Contributor
In response to Dr Atul G- LNG

‎12-26-2024 04:19 AM

Hi @Dr Atul G- LNG,

yes, same number of records in both xlsx and csv formats.

Thank you for replying.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to sharley

‎12-26-2024 04:34 AM

Hi @sharley 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538458

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Ankur Bawiskar
Tera Patron
Tera Patron

‎12-26-2024 04:33 AM

@sharley 

it all depends on what's configured here. please check in your instance what's configured

 

AnkurBawiskar_0-1735216422083.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
0 Helpfuls