Export limit for xlsx. and csv

sharley
Tera Contributor

Export limit is 50K and total number of records present is only 29K. but when we export, we can only export upto 13K or 9K. does anyone know how to troubleshoot or why this is happening?

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sharley 

 

Can you try the same with .csv instead of excel.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hi @Dr Atul G- LNG,

yes, same number of records in both xlsx and csv formats.

Thank you for replying.

Hi @sharley 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538458

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

@sharley 

it all depends on what's configured here. please check in your instance what's configured

 

AnkurBawiskar_0-1735216422083.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader