Hello Team,
We have a requirement as below,
create one cancel button on sc_request table when clicked on it pop-up to fill additional comment and once provided and cancelled it should cancel the request and close incomplete all the active ritm and active catalog tasks also it should copy the comment what we have provided.
Now i have achieved it by creating a declarative action and created a flow designer on request table and trigger condition as wen request state changes to closed cancelled.
it is working perfectly fine the conflict is below.
we have the same kind of requirement but slightly different for sc_req-item table same popup and cancel button but when i cancel this it should first close incomplete the ritm and update comment also post this it should check all the active tasks & ritms which are present and mark them close incomplete and copy the comment.for the sc_request it should check if any ritm is closed complete if yes it should mark the state as closed complete if no ritm is closed complete then it should mark the sc_request to closed cancelled.
now for the cancel button in ritm table if i close cancel the request again the first flow will run and it will go on loop how i can avoid this any idea?
@Ankur Bawiskar any suggestions?
