Getting ACL exception in SOW for showing content under Overview Tab (screenshot)
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‎07-24-2025 09:45 PM
Hi,
I am getting an error when logged in and accessing SOW. My user has SOW access but is getting an exception on the Overview tab of SOW homepage saying "can't display this list" and also "you don't have permission to see this data" ... but why is this happening and how do I investigate it?
My user should have the roles to access any incident, still we are seeing an ACL exception.
I figured I would post on the forum before opening a case. Any advice much appreciated.
Thank you!
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‎07-24-2025 09:52 PM
Hi
Create report_view ACLs on services table
Reference - https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/reporting/concept/report-v...
Example -
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‎07-24-2025 10:00 PM
@Community Alums
you need to create respective table's report_view ACL and then it will work fine for that user.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader