Greetings everyone, Do anyone know, how the "due date" field type works?
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‎06-16-2014 05:13 AM
I was checking the field types that aren't used commonly. "Due date" field type is one among them. Can anyone please help me with this one!
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‎06-16-2014 05:25 AM
Hi Sudarshan,
The Due Date field is usually used as a field that is Set with the Threshold value of the Active Resolution Type SLA record attached with the Ticket. It is a String Type field.
Threshold Value:- The Timestamp when the Resolution SLA will Breach. or the Business Elapsed Percentage will be more than 100%.
Thanks,
Subhajit
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‎06-16-2014 11:45 PM
Thanks Subhajit, Since I am not that aware of it. Can you help me how that works with a example?
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‎06-17-2014 12:05 AM
When you create an Incident, SLAs gets attached to the Incident Upon Saving it. The SLA gets attached depending upon the Criteria Specified in the Start Condition of the SLA. You can learn more about SLA and SLM in ITIL Service Level Management - ServiceNow Wiki.
Generally across instances, the Due Date (or Sla_Due) field is tagged with the Planned End Time Value in the SLA record that gets attached to the ticket. You can see this when you scroll down to the Related Lists Portion of your Form and look into the Task SLA or SLA tab in there and Add the Planned End Time to the List view of the records.
Let me know if you have further queries.
Thanks,
Subhajit
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‎03-28-2023 11:06 AM
I just came across the same sort of question. Was going to add a field to a table. Had the choice of due_date and glide_date_time field type. Both seem to effectively record the same information. The purpose that I want to use the field for is to populate a future date/time for something to happen automatically. In this case, set up a record archival rule. Would I use a due_date type field to say the archive is rule due to apply on X date or would I use a glide_date_time field type? Servicenow's documentation on this doesn't really explain the difference. https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/reference-pages/refe... Why use one over the other?
