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Hi All users are not able to view the reports even though reports are shared across the group and users also have an itil role

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Himabindu
Giga Contributor

‎03-10-2022 01:39 AM

Hi All users are not able to view the reports even though reports are shared across the group and users also have an itil rolefind_real_file.png

 

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Vasantharajan N
Tera Sage
Tera Sage

‎03-10-2022 01:53 AM

Please share the report link with the user and check whether they are able to access it or not. 

Make sure the end users turned off the Favorites filter on the "View / Run" module.


Thanks & Regards,
Vasanth

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Hristo2
Tera Contributor
In response to shloke04

‎10-04-2023 03:16 AM

- After the upgrade it seems that the report_view ACLs can't be disabled and have to be updated
- Updated the ACLs for incidents, tasks, change requests and requested items (only read ACL's), so now the users are able to see the reports.
NOTE: you should update the ACL's for the tables that we are using (incidents, tasks, change requests and requested items). If you are using different tables you should update the ACL's for them too.

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