Hi everyone i need to add "Experts on-call" icon to agent workspace contextual panel .

vivek38
Tera Contributor

‎03-13-2023 10:24 PM

I need to add an "Experts on-call" icon to the agent workspace contextual panel. I added the” on-call experts” icon from Contextual side panel items under the workspace experience in the application navigator, but for configuration, we need to table configurations to display the content or recommended groups/contacts/CI  when we click the "Experts on-call" icon.

I found some videos we can add by creating a table configuration just by navigating Table configuration > under contextual search. but I didn't find anything special for adding and configuring the "Experts on-call" icon in the agent workspace. can anyone provide the steps and ways to add and configure?

 

 Any tips on if there is a better way to do this will be greatly appreciated.

Thanks

Vivek

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kiran_gottipati
Tera Contributor

‎12-19-2023 09:46 AM - edited ‎12-19-2023 09:47 AM

Hi @vivek38,

 

Useful links just incase if you are still looking for this info.

On-Call Scheduling: On-Call Scheduling (servicenow.com)

 

On-Call Scheduling in Service Operations Workspace: On-Call Scheduling in Service Operations Workspace (servicenow.com)

 

Regards,

Kiran

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