How can I add Standard Change Template Proposals to the CAB Agenda?

Ebonee
Tera Contributor

We want to be able to add Standard Change Templates to the CAB agenda. In the CAB definition, I added the condition Standard Change Template version is anything, but when I tested the proposal still did not appear on the agenda. 

13 REPLIES 13

Jeff Currier
ServiceNow Employee
ServiceNow Employee

It should be just based on the condition definition.  Did you refresh the agent items and ensure your new definition was inherited by that specific meeting of the CAB?

Ebonee
Tera Contributor

Yes. When I refreshed I saw normal and emergency changes but no standard templates. I didn't think that condition would return normal/emergency requests. 

Jeff Currier
ServiceNow Employee
ServiceNow Employee

If you are still stuck, I might need to see a screen shot of the condition

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