How can we edit a variable value if a catalog is already requested and currently in approval state

[1_DipikaD]

Hi All,

Is it possible to change a variable value after request has been raised and currently in 'requested for approval ' state  and a few groups are already approved the request  ?

Thank You

[Dr Atul G- LNG]

Hi @1_DipikaD 

Yes, it is possible if there is no UI policy mapped to that variable. Out of the box, variables linked or mapped to RITM/REQ are editable at any time, so anyone can change them. However, it is not recommended to change the value of a variable once a request is submitted. Also, before making any changes, ensure that the variable is not used anywhere in any flow or as a condition, as this could cause issues.

[1_DipikaD]

That variable is currently read only for everyone . Is it fine to do it through background script or if there is any method to change that. 

[Dr Atul G- LNG]

Hi @1_DipikaD 

You can use a background script in this case, but if it’s not a compliance issue, it’s better not to touch the old data. Instead, use the new value for new records.

[1_DipikaD]

Are you saying to cancel the current request and to raise new request ? But they requested with the incorrect variable value that's why stakeholder wants to change .