How can we pull the old variables data from respective RITM as a report
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06-27-2025 02:46 AM
Hi
We have catalog item "ABC" in that we have variables like
Country --
State ---
Address--
But now I have deactivated these 3 variables as part of the new enhancement and this code push to Prod after this new code existing variables and variables data were removed from the existings RITms so How can we get this old deactivated variables data for the old RITMs as a report because as a Audit purpose we need these old data but these was inactivated as part of new enhancement How can we get this one ?
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06-27-2025 02:51 AM
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06-27-2025 02:54 AM
Hi @raj99918
It is not possible unless you activate the variable again, generate the report, and then deactivate it.
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Dr. Atul G. - Learn N Grow Together
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06-27-2025 03:05 AM
if variables are deactivated they won't be shown in form.
You can still report on or extract old data for audit purposes.
what did you try which didn't work?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-27-2025 03:15 AM
Hi @Ankur Bawiskar Support team is working on that old RITMs so they want that old variables data to fulfill the request