How can we pull the old variables data from respective RITM as a report

raj99918
Tera Contributor

Hi 

 

We have catalog item "ABC" in that we have variables like 

 

Country -- 

State ---

Address--

 

But now I have deactivated these 3 variables as part of the new enhancement and this code push to Prod after this new code existing variables and variables data were removed from the existings RITms so How can we get this old deactivated variables data for the old RITMs as a report because as a Audit purpose we need these old data but these was inactivated as part of new enhancement How can we get this one ?

 

10 REPLIES 10

raj99918
Tera Contributor

@Ankur Bawiskar Can you please help here

 

THanks

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @raj99918

 

It is not possible unless you activate the variable again, generate the report, and then deactivate it.

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Ankur Bawiskar
Tera Patron
Tera Patron

@raj99918 

if variables are deactivated they won't be shown in form.

You can still report on or extract old data for audit purposes.

what did you try which didn't work?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar Support team is working on that old RITMs so they want that old variables data to fulfill the request