How do I allow non admin users to view the email body?

[Talamarla Theje]

I am unable to view the email body of a notification . 

Email body showing message "Insufficient rights to read the email body "

Can someone provide a solution for this issue ?

[Brian Lancaster]

Please provide more details. Were are trying to view the email body?

[Talamarla Theje]

Here is the snap of the message I am getting

[Brian Lancaster]

What role does the user have?

[Community Alums]

There are 2 solutions you may try

1. ensure that there is a read ACL on the sys_email table. and the script should return true for the expected users, (if you need further help please share the ACL script)

2. Go to sys_properties table and look for the property glide.ui.activity.email_roles and update the value with additional roles

Please mark my answer correct/helpful if it helps you solve your issue.

Regards,

Rajasekhar Kolli

ServiceNow Developer