How do I find the SAM Pro plugin?

Ken Neikirk
Tera Contributor

We had SAM Pro installed on our instance but I look in Plugins as an administrator, I do not find: com.snc.samp

All of the SAM functionality is available, so I should I be looking for a different plugin name?

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Software Asset Management (SAM - Pro)

 

Check out this video, it will clear all your doubts and help you to understand Software Asset Management (SAM - Pro) in details.

Link: https://www.youtube.com/watch?v=d_wrgU3IeMY&t=5324s&ab_channel=ServiceNowWithRunjay

It will help you resolve below queries:

  • SAM Offers / Challenges
  • Deep Understanding about SAM Terminology
  • IT Assets & Configuration Items
  • IT And Software Asset Lifecycle
  • SAM Optimization Checklist
  • Plugins For Software Asset Management
  • Software Entitlement
    • Software Entitlement Import
    • Benefits of using software entitlements
    • To download to entitlement import template
    • Entitlement Import Process
    • Entitlement Import Errors
    • Entitlement Review and Clear Errors
  • Software Asset Management (SAM) Lab
    • Play with SAM Roles
    • Upload Software Model/ Product Catalog
    • Various way to do Normalization
    • Creating a Custom Products
    • Reconciliation
    • Understand Entitlement Metrics
    • Software Usage
    • Reclamation

View solution in original post

8 REPLIES 8

Prateek kumar
Mega Sage

Can you check where this URL is navigating you to.

https://YourInstanceName.service-now.com/v_plugin.do?sys_id=com.snc.samp&sysparm_record_target=v_plu...


Please mark my response as correct and helpful if it helped solved your question.
-Thanks

"Record not found"

Log a HI ticket with servicenow

 


Please mark my response as correct and helpful if it helped solved your question.
-Thanks

rohantyagi
ServiceNow Employee
ServiceNow Employee

Please open an incident with HI Support team to get SAMP plugin activated. You wont see it in your instance. 

 

_Rohan