How to add custom stages to RITMs but using catalog builder

VaranAwesomenow
Mega Sage

3 weeks ago

Dear Team, am using Step based request fulfillment

flow in catalog builder and have built a catalog item, on RITM I see that the flow stages are as follows

 

 Service fulfillment process (Completed) , 

 

 Closed Incomplete (Skipped), 

 

 Completed (Completed)
Is it possible to make it more catalog item specific or add additional stages without having to customize the base flow Step based request fulfillment as this flow is read-only.
 
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AndersBGS
Tera Patron

3 weeks ago

Hi @VaranAwesomenow ,

 

Doesn't sounds like you're an admin, as you don't have edit rights to the flow behind. I would recommend you to reach out to your admins for this requirement.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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VaranAwesomenow
Mega Sage

3 weeks ago

ServiceNow OOB makes few objects as read only this is one of them.

Checkout Varan awesomenow youtube channel for more learning videos!
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